Who is NoFraud?

NoFraud is a fraud prevention service that we have partnered with. They screen transactions on behalf of our business and alert us if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects us against fraudulent chargebacks.

Why am I getting an email/call/text message to confirm a transaction?

You received an alert email/call/text message from NoFraud because your transaction had an irregular shopping characteristic and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else?

After you confirm the transaction, there is nothing else you need to do unless you have been asked by a NoFraud analyst to provide additional information.

Will NoFraud ever ask me for sensitive information?

NoFraud will never ask you for your full credit card number, social security number, or other sensitive information.

Will my order be delayed?

As soon as your response is received and reviewed, your order will be released for processing.

I did not make the transaction, and neither did anyone that has access to my credit card. What do I do now?

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.

How can I find out more about NoFraud?

You can visit their website at nofraud.com to learn more.